BERGER TOOLS LTD
Reviews And Feedback from our Customers
Reviews And Feedback from our Customers
"I was actually recommended Berger by a fellow Harley owner, They are great springs in such a good variety of sizes and strengths , good value as well!" Carl 11.09.24
"Order arrived this morning and is perfect. Many thanks to your team who advised me, you know your business. Thank you!" Martin 30.08.24
"Just chatted with Sophie Haben on the help chat. She was very nice and helped me out very kindly :)" Jayson 30.08.24
"Not used since I retired , Still same same service with next day delivery .................. give them 6 out of 5 stars" Mike 16.08.24
From our online live chat, after providing a CAD file and arranging to send a sample. "I gotta say I'm really impressed that you guys did that for me just from a chatbox - that's really good service, thank you, helps a lot with our design process!" Lawrence 4.6.24
"Hi Hazel, Just wanted to say a massive thank you. Bungs arrived this morning, fitted and car is back in action! If I ever need anything else I will be looking at your company first. I would have no problem at all with you posting my comment as a review....it was you that has earned it...and deservedly so." Rob 7.12.23
"Great and fast service, highly recommended." Aitor 15.08.23
“Hazel and the team were very efficient in helping with an urgent demand and ensured speedy delivery of the requested parts. I would happily work with them for future requirements” Faye 7.6.23
"Excellent service. Will definitely use again." Adrian 25.05.23
"Fantastic service, and super quick delivery" Neil 24.05.23
"Hazel, You have been a great help thank you so much." Bernie 15.05.23
"First time using Berger Tools and won't be the last, a very good range of products and customer service and communication is excellent, would highly recommend" Matthew 19.04.23
"Springs received with thanks - they look more like the ones we need... Thank you for the guidance & assistance. Great service, as I said very helpful." Gerry 16.1.23
"I have just received the parts I ordered off you. Thank you very much for such a fantastic service" Wayne
"Not the first time I am interacting with Berger Tools and never disappointed. The suggestions about the punches, guides and dies always provided with very high level (material types, tolerances needed for any substrates and etc). The quotations received on same day. When you receive parts, you can see very good quality, and small things such as each parts has part number engraved, each set packed and sealed with oil inside to prevent any overseas corrosion, lead- time and quality brilliant. Just want to say thank you again for helping us to implement projects and improve our process." Mindaugas
"Good quality and excellent service, as always." Nigel
"I don't even bother with anyone else now, as you can get hold of all parts and are fast and competitive" Steve
"I was really happy to find your site, I'm always looking for good quality components that I see you sell, so definitely one for my next project. Really interesting stuff." Tom
"May I thank you so much for your help with parts I ordered from you. I am very impressed with service you gave me and should I require anything in the future, I will most certainly make you my first call. Thank you again may I wish you the very best for Christmas and the future." Mel
"Many thanks for helping work the problem I had this morning - excellent customer service from you and very much appreciated. Emma was great, she worked the problem until a solution was found." Chris
"10/10 for service, thank you!" Carol
"Thank you for popping in and looking at our options, this was a great help. You greatly impressed us and we will be in touch if we require anything else." Emily
"Thank you for the bespoke hand knobs received this morning. I just wanted to express my appreciation for their top-notch quality and speedy delivery— they fit perfectly and look great too!" Ade
‘Order received this morning; thank you for the prompt service!’ Jules
‘Second order so far and the service and advice is superb, it’s a new part to our business and we really appreciate the help.’ Sam
"I was very happy with the service and indeed the pins that I purchased , they were used to replace a similar pin but with a plastic plunger fitted as OE. These (the originals) have proved to not be robust enough in the application so I may well be purchasing more of your pins going forward." Andy
'The handles are brilliant – we have been using those previously purchased on our canoe for several years and are delighted with them. We have also greatly appreciated your prompt, efficient and helpful service.' Patricia
'I wanted to thank you very much for your kind and thoughtful reply. Much appreciated and great service!.’ Marcel
"Thanks for the efficient reply. Wow ! It seems you have the magic touch on your orders! I have never yet had an electronic bank transfer between different banks go through the process that fast. (Normally 24 hours)
Thanks very much and your customer service is super" Johannes
"We will be ordering more items, we were very impressed with our last order, because the parts arrive to us on the date promised, keeps us and our customers happy" Bill Parr, Parrs Engineering, Devon
'Thanks Mick! You are an absolute star!
Just a quick one to thank you, received the samples Friday, guys were well chuffed with the service, so thanks very much!
Will keep you in mind, you now have the senior design engineer here in your debt too!' Richard
Sometimes things don't happen as we hope - we are only human! But we when this happens, we do our utmost to put things right, as fast as we possibly can. Here's an example! 'Thank you, I appreciate your time for your email and explanation. I fully understand that things go wrong especially as we are all working hard to maintain normal service but with a very different environment in which to do it. I have always held Berger and all your colleagues in the highest regard for both quality of service and quality of product and still very much do. It is also warming to hear that you create opportunities for young people' Darren
"Just a quick line to congratulate you on providing an excellent service. I was thinking I wouldn't find a company who could be bothered with a £3 order, but how wrong was I? Separate invoice sent, order delivered the next day. I thought this kind of service was long gone. Once again, well done." Jim
'I really hope your delivery firm get these parts to us on-time, as so far dealing with your company has been a real pleasure! Tony w most helpful earlier on the phone. I only found you on Google as we have been let down by our normal supplier (again). We will certainly be using you more.' Mike
'Wow! that's what I call a quick response. Many thanks for your reply. I have to say, I found your web site and purchase process absolutely brilliant, great product information, everything so clear and concise! Congratulations, you have nailed it!'
"Thanks Hazel, that’s great and my customer will be very happy the order will be with me today. Sincere thanks for your help with this matter today, I would not have been able to work it out on my own. Much appreciated"
"Thank you kindly for you invaluable assistance, Hazel has been most helpful today - I give you a socially distanced pat on the back for that!" Kelvin
"I received my items from Berger Tools today and wanted to let you know how delighted I am with the service. I am restoring a vintage vehicle and the star knobs are a very close match to the original, (unobtainable) panel handles. I was so pleased to find these at such a great price. The website is quick and easy to navigate, and specifying the products was simple, with great use of pull-down lists for the technical details. Placing the order was fast and efficient. I was amazed at the superfast turnaround of my order and quick delivery. The Star Knobs meet the listed specification perfectly, with a brilliant top quality finish. I would highly recommend Berger Tools to anyone." Peter
"Hazel was a pleasure to deal with!" Dan
"I’m extremely impressed by Berger. I ordered a clamping knob last week to replace one on a video rig (as the manufacturer refused to even acknowledge my request for a spare.) and it arrived in days" John
"I’d just like to say thank you for all your assistance helping me. I ordered these from Italy Monday and they arrived today. That is great service and I will continue to use you" George
"Items were received in good time, and good condition - thank you! The springs from this order will be used in a rail on rail subframe torsion mount for a habitation box to my ex mod Leyland Daf truck." Benjamin
"I am very happy with the bolts I ordered. I have your catalogues, so will use your services when possible." Stuart
"Thanks for your assistance with this. Yes please, we will take the alternative – and thank your sales guy for thinking round the problem. Appreciated." Pete
"My order arrived today and has been put to use upgrading my wood turning lathe. I just wanted to say what a great find your business is. The range of products is very comprehensive and the website makes selecting what you need really easy, even though there are hundreds of options. The products that I purchased are all of really great quality and are exactly as described on the website. I’m very impressed." Peter
"Thank you for all our help with my recent urgent order, all is good and the customer happy!" Caroline
"Just wanted to say thank you to Berger tools for supplying products of outstanding quality. I have just received my order and I am totally satisfied with the quality and price" Geoff
"Received the hand wheels today as promised, after only ordering yesterday lunch time, great service, great product quality; thank you. Tony in Technical Sales was very helpful and efficient in locating and identifying my product requirements. We will definitely be searching for supply of Berger products again." Curtiss
"Thank you again for your help today, our line is back up and running." Neil
"Thank you for sorting my order out for me, I appreciate the fact that Jane has gone out of her way to get my order to France." Garry
"Just a quick email to say thank you for the excellent service – we didn’t expect personal delivery!" Chris
"Good website, good service" Bill
"I must say I have found Robert's attitude very professional and efficient. Thank you again for your help." Donna
"New bolt arrived today and fits perfectly so I was able to use my wheelchair this weekend and get out in the lovely weather for some fresh air. A big thanks to all your staff for sorting this out for us. It’s rare you get such good genuine service these days so it deserves acknowledgement" Gail
"The people from Berger Tools we’re incredibly helpful, helped me figure out what it was I needed and sent it over very quickly. I would highly recommend their products and service." Silva
"I had to contact customer services a few times over the last few days, due mainly to mistakes I had made when ordering. Spoke to Hazel, who not only dealt with my problems in an efficient, professional yet pleasant way, she also ensured that I ordered the correct parts and in the most timely and least hassle manner. Obviously I will be a returning customer!" Mark
"Just so refreshing to get such spot-on swift reactions! Your prompt and helpful service has been outstanding, thank you!" Paul
"Many thanks Hazel for your efforts on my behalf. Please also pass my gratitude on to Mr Wheeler. It is a pleasure to deal with you both, your example speaks well for your company." Kenneth
"The three handles just arrived -- brilliant! Absolutely excellent products and service, thanks. I am VERY pleased with the result." Henry
"Knobs arrived today. Perfect. Excellent service thank you. Service like yours is unfortunately rare these days. May you prosper , I would certainly use you again" David
"David (Martin) popped in and gave me some sound advice regarding the issues we are currently seeing, so thanks again for sorting that out too.
Much appreciated, thank you" Chris
"Thank you for the fast response on the quote."
"I am most pleased with the level of quality which is matched by the service provided by your team. Many thanks." Wayne
"Thanks for following up. You have an excellent website. Really easy to navigate." Trevor
Proud to be entered into a 'Supplier of the Year' competition by one of our customers - for 100% on time delivery!
"Just a quick note to say how pleased i am with the super quality of my order, thanks very much, shall be using you again soon." Paul
"The wing bolts arrived and were exactly what I wanted - fitted perfectly" Laurence
"We’ll certainly be continuing to use your drill bushes over our previous supplier. Price, delivery and the website size selection process is all really good." James
"Item received today, excellent service, thank you." Graeme
"I guess I must be your smallest customer, but I’m very pleased with the item I bought from Berger Tools, and won’t hesitate to buy from you again." Andrew
"They turned up today and are excellent quality, very pleased, I will pass your site details to a few friends." Steve
"The replacement tool has arrived today and been fitted in the press and working perfectly!
Thanks very much for your help with this, great service and much appreciated." Nik
"Recently ordered 50 off part number GN99.7, great website, helpful sales team, arrived today, well made, look great, thank you very much, cheers" Dave
"Thank you for the catalogues you left, as I quite often have to order components for projects it was interesting to see the wide range of products you supply. I will certainly continue to use Berger Tools for all my drill bush requirements as you are very competitively priced and offer a range of delivery options. Many Thanks". Daryl
Feedback from our latest FREE inhouse exhibition 'I felt there was great value in the event'
"Just a quick line to say thank you for the brilliant service, goods ordered yesterday, delivered today, very efficient from both Berger Tools and UPS couriers."
"I would like to say a big thank you for turning our order for the springs around in record time.We have received them and they are being installed in our tool now.
Once again I appreciated your efforts. Look forward to working with you again.
"A quick note to let you know the attached arrived safely. They are exceptional quality, worth using these people again".
"I feel honoured to be the first user of your online chat – I find this facility very helpful for exactly this kind of thing and your help saved a great deal of time scouring your website!"
"Thanks for a great service as always."
"Your web site is very good!"
"Super, thanks so much!"
"Many thanks for the quick response and keeping me up to date."
"I'd like to thank the incredibly helpful bloke who sorted out my piddling order so quickly. After the bank holiday I'm ordering a few more as I got the wrong size - not your fault! I hope you're not now plagued by musicians ordering replacement bolts for music stands!"
"Received my order today (S/Bolts, Punches & washers) "Excellent service from first enquiry to delivery" will certainly use your company again Thanks".....
"On-time delivery from our suppliers is very important to us, allowing us to be as efficient and economical as possible, in line with lean manufacturing principles. Thank you for delivering on time last month. Your co-operation is appreciated."
"You've got an impressive stock on the website and a great customer support."
"I was given your details by another satisfied customer of yours at the weekend and looked at your website for information on some springs for a project I am working on. I found that your site gave a vast amount of information about the springs and this will be useful in choosing the correct springs."
”I just wanted to express my thanks for a fast and accurate service. We received the components on Tuesday of this week and they have fitted together with the rest of the fixtures exactly as planned...” VTOL Technologies Ltd
”My wife and I are over the moon! We had a very positive response from the exhibition and are already receiving orders. Please thank everybody on your team at Berger Tools for helping small business people like us to get a footing on business and we look forward to doing business with you in the future.”
"Special Springs has excelled as a value added supplier with their innovative products and services for General Motors. Please be advised that Special Springs meets all General Motors Die Standard requirements for mechanical and nitrogen gas springs. GM (global) Die Design Standards team is in the process of eliminating regional specific components by adopting components that meet world class die requirements for cost and performance. Special Springs offers a range of nitrogen gas springs in accordance with GM (global) Die Design". David GM Approval
