All your questions answered...
Updates - We are currently making improvements to our website, to make your experience even better! While these updates are being carried out, it is possible some errors may occur. Please feel free to contact us direct if you have any issues, and we apologise for any inconvenience.
The following questions and answers are listed below, should your question not be included, or if you need any other help please contact us, and we will respond as soon as possible. You can also give us a call, on +44 (0) 1732 763377, or use our LIVE CHAT feature which allows you to talk to our helpful sales staff online and we will do our best to answer your questions. These options are available 9am - 5pm GMT. You can alternatively use the Contact Us form, and we will email or phone you back as soon as possible.
Sales Office Operating HoursOur sales office and technical team can be contacted Monday – Friday 9am-5pm via: Tel: +44 (0) 1732 763377 Contact Form Live Chat system
Feedback and ComplaintsWe take your feedback seriously, both good and bad please use our Contact Form should you wish to raise an issue. We will deal with your concern as swiftly as possible.
How do I view your product prices and availability?Once on the page for your chosen item, simply select the details (sizes, materails etc) from the options displayed, and the price will be shown. Prices displayed are net prices, excluding VAT. Next to this you will be able to see how many are in stock. Some items are non-stock items and therefore are ordered in on request, lead time is shown at checkout for your required items.
How can I see more information about an item?Click on the 'Tech Spec' tab, and a pdf will be displayed, with further product information and full technical specification.
Do you have a minimum order charge?We have no minimum order charge, however should your order exceed £100 in value, bear in mind that we offer FREE standard* UK delivery on net total order values of £100 or more *Conditions apply. *Standard delivery is to mainland UK addresses excluding the Scottish Highlands and to a maximum delivery weight of 30kg. Customers outside the standard delivery regions or orders over the standard 30kg weight will receive £8.05 off their delivery charge when spending £100 or over.
I am a hobbyist - can I still order, or do you only take trade orders?We are happy to supply both trade customers and those who are buying for their hobby or DIY.
Do you have a trade counter?No we do not have a trade counter however if you would like to collect your order that is an option at checkout.
How much do I have to pay for carriage?Carriage will be calculated once you have confirmed all the items in your basket and wish to check out. For an indication of our carriage charges, click here. Don't forget you also have the option to collect your order, or alternatively supply us with your carrier details and have your goods collected by them.
How do I qualify for FREE delivery?We offer FREE standard* UK delivery on net total order values of £100 or more *Conditions apply. *Standard delivery is to mainland UK addresses excluding the Scottish Highlands and to a maximum delivery weight of 30kg. Customers outside the standard delivery regions or orders over the standard 30kg weight will receive £8.05 off their delivery charge when spending £100.00 or over.
Quantity DiscountsFor our standard product ranges discounts will be automatically applied at the shopping cart, for any combination of products.* Amount Discount £250+ -10% £500+ -15% £750+ -20% £1000+ -25% For very large quantities contact our sales team here
When will my order arrive?When placing you order the stock availability is displayed. If your item(s) are not available please allow 7 working days plus your specified delivery time for your order to arrive. If your items are all available in stock, your order will be dispatched same day for next working day delivery, providing we receive your order before 2pm GMT. An email confirmation will be sent to you once your order is received by our sales team.
I need my order faster than the date advised, can you guarantee delivery by a certain date?We all forget to order things in time, so don't worry. Call the office +44 (0) 1732 763377 and one of our sales team will advise if a special shipment direct from our factory can be made. Be advised that an additional carriage surcharge will apply.
My order hasn't arrived / there's a problem?We're here to help. It's part of our service to provide supply chain & product support. If you have an urgent problem please contact the sales office +44 (0) 1732 763377 and one of our team will help. Alternatively use the Contact Us Form provided and leave full details of your problem.
The item I want is listed but not in the size I need?We can only display standard sizes on the web, but don't worry. We have many more sizes available, please call one of our sales team on +44 (0) 1732 763377 9am - 5pm GMT, or use the Contact Us Form to get in touch.
CAD ModelsWe offer a wide range of CAD models found on most product web pages under the images you’ll see CAD viewer. Once you have selected all the relevant sizes from the drop downs you can download the file, several formats are available. CAD models are not available for all parts but we are constantly working to expand the selection. While we attempt to maintain the accuracy of our data or printed catalogues, CAD models etc, can quickly become out of date. While changes in product dimensions are infrequent, if a particular dimension is critical to your application please do not hesitate to contact us for confirmation of part details prior to ordering. We reserve the right to change product specifications without prior notification.
Quality CertificationBerger Tools is registered in accordance with BS EN ISO 9001:2015. For more information and the download please see here
Product CataloguesWe have a wide range of products available if you would like to see our digital catalogues or order FREE hard copies please see here
Cancellations and Returns
